Observability Manager (Service Manager)

The Observability Manager leads the end-to-end delivery of a critical observability service, including network monitoring, device management, and platform oversight, while ensuring compliance with SLAs and KPIs. The role involves overseeing global operations, managing the team, coordinating with various technical and business units, and driving continuous improvement initiatives. The manager is also responsible for leading the service transition from the outgoing provider and governing client relationships.