Officer - Infrastructure Support Officer - System & Network Operations - IT

About this role

Responsibilities

• Coordinate multiple teams and departments to ensure smooth project execution
• Track budgets, purchase orders, invoices, and help keep track of order records
• Ensure all application changes, system deployments, fixes and patches are released with testing completion, UAT signoffs, production releases schedule confirmation
• Keep track on all reported problems, identify problem owners, ensure they are being handled or in progress to be handled with resolution timeline
• Understand the ITIL incident management lifecycle, ensure works and processes are ITIL compliance