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OM Escalation Analyst (Global OM Ops) at Hewlett Packard Enterprise - ApplyBlast

OM Escalation Analyst (Global OM Ops)

Hewlett Packard Enterprise

4 months ago

4.8 on Glassdoor

Tlaquepaque, Jalisco, Mexico

Hybrid

Full Time

Senior

0 applicants

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About this role

This Hybrid role acts as an Order Management (OM) Escalation Analyst, overseeing the resolution of high-priority order fulfillment issues to ensure timely shipment and revenue protection. The position requires coordinating across supply chain and planning teams to unblock constraints, analyze execution data, and drive stability in a fast-paced global operations environment. Candidates will report on escalation progress and manage stakeholders to resolve complex, time-sensitive logistical challenges.

Responsibilities

Manage end-to-end resolution of complex order escalations to ensure timely fulfillment.
Coordinate cross-functional teams to unblock shipments and resolve supply chain constraints.
Analyze order data and dashboards to identify trends and prioritize critical aging orders.
Communicate clear status updates and manage stakeholder expectations regarding execution blockers.
Identify root causes of delays and apply structured problem-solving to prevent recurrence.

Skills

Qualifications

Bachelor's degree in BusinessBachelor's degree in Supply ChainBachelor's degree in Engineering

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.