Escalation Manager
Smartcat(9 days ago)
About this role
The role involves leading resolution efforts for high-priority customer escalations, ensuring an excellent customer experience, and coordinating across various teams. It emphasizes proactive communication, stakeholder management, and continuous improvement in escalation processes.
Required Skills
- Customer Success
- Escalation Management
- Stakeholder Management
- Communication
- Project Management
- Technical Support
- Data Analysis
- AI Tools
- Process Improvement
About Smartcat
smartcat.comPhrase is an AI-powered localization platform that helps teams create, manage, and scale multilingual content. It combines translation management, machine translation, terminology, workflow automation, and integrations with code repositories and CMSs to streamline localization across product, marketing, and customer communications. The platform provides collaborative editing, quality controls, and analytics to keep translations consistent and speed time-to-market. Companies choose Phrase for its all-in-one approach, developer-friendly APIs, and automation that reduces manual localization overhead.
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