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On-Prem Engineering Team Member at Arize AI - ApplyBlast

On-Prem Engineering Team Member

Arize AI

1 month ago

4.7 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

This role involves serving as the primary point of contact for on-premise customer issues, triaging and resolving infrastructure and platform support requests while monitoring platform health. The position requires investigating and troubleshooting Kubernetes-based deployments to identify root causes and apply fixes, as well as diagnosing configuration, networking, and performance issues in self-hosted environments. The ideal candidate will document common issues to build internal runbooks and knowledge bases.

Responsibilities

Serve as first point of contact for on-prem customer issues and resolve infrastructure support requests
Monitor customer platform health and investigate Kubernetes-based deployments to identify root causes
Diagnose configuration, networking, and performance issues in self-hosted environments

Skills

About Arize AI

arize.com

Headquarters

Berkeley, California, United States

Company Size

51-200 employees

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Arize AI is a managed AI engineering platform for building, evaluating, and continuously improving AI agents and LLM applications. Its flagship product, Arize AX, provides end-to-end agent observability, tracing, online evaluations, and continual learning workflows to help teams monitor and improve production AI systems. Arize also offers Phoenix, an open-source observability and evaluation tool built on OpenInference and OpenTelemetry standards, used by AI engineers to trace, debug, and evaluate AI applications locally or self-hosted.