Onboarding Lead
Cloudbeds(26 days ago)
About this role
A leader for Cloudbeds' Customer Onboarding Team responsible for ensuring seamless and successful onboarding experiences that drive immediate value realization and long-term customer retention. This remote role in the Philippines focuses on cultivating a high-performing, collaborative team of Onboarding Coaches and setting standards for the customer journey. The leader will partner across the organization to improve onboarding processes, shorten delivery timeframes, and support continuous improvement through data-driven insights.
Required Skills
- Customer Retention
- Data Analysis
- Escalation Management
- Upselling
- Complaint Resolution
- Team Training
- Performance Management
- Mentoring
- Stakeholder Management
- Metrics Tracking
+14 more
Qualifications
- Project Management Certification
About Cloudbeds
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