Onboarding Operations Specialist 1

Twilio(1 day ago)

RemoteFull TimeMedior$30,000 - $50,000Operations

About this role

Twilio is seeking an Operations Specialist to join their global phone number operations team. The role involves supporting customer inquiries related to number porting, procurement of Sender IDs, and ensuring smooth operation of their communication infrastructure. It offers an opportunity to work in a remote, innovative, and customer-centric environment, supporting the world's connectivity infrastructure.

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Required Skills

Customer Service
Troubleshooting
Email Communication
Root Cause Analysis
Process Improvement
International Stakeholder Handling
SLA Monitoring
Escalation Management
Communication Skills
Problem Solving

About Twilio

twilio.com

Twilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.

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