Onboarding Operations Specialist 1

Twilio is seeking an Onboarding Operations Specialist to join the global phone number operations team, working directly with customers to port phone numbers, procure Sender IDs, and manage access to required phone numbers for their applications. This Level 1 role serves as the first point of contact for customer inquiries, troubleshooting basic-to-intermediate issues, and escalating complex problems to the Level 2 team. The position involves monitoring tasks, ensuring SLA compliance, and collaborating with technical teams to implement process improvements.