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Phone Numbers Operations Specialist 2 at Twilio - ApplyBlast

Phone Numbers Operations Specialist 2

Twilio

9 hours ago

3.9 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

Twilio is seeking a Phone Numbers Operations Specialist 2 to join the global phone number operations team, working directly with customers to port numbers, procure short codes, and manage application requirements. This role involves resolving customer inquiries, handling carrier partner notifications, and managing complex issues with transparency and efficiency. The position supports Twilio's Super Network mission by providing essential connectivity infrastructure and ensuring excellent customer experiences.

Responsibilities

Resolve customer inquiries regarding phone number porting and procurement
Analyze product issues and respond to intermediate-to-advanced technical questions
Manage carrier partner notifications and troubleshoot complex operational issues

Skills

About Twilio

twilio.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2008

View Profile

Twilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.