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Onboarding Specialist at CareSource - ApplyBlast

Onboarding Specialist

CareSource

4 months ago

3.5 on Glassdoor

Massachusetts

Onsite

Full Time

Senior

0 applicants

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About this role

The Onboarding Specialist serves as the primary contact for members transitioning to a CCA health plan, utilizing telephonic outreach to identify existing healthcare services and new requests. This role involves liaising with internal and external providers to ensure member needs are met, educating members on plan offerings, and scheduling initial nurse intake visits. The specialist also provides clinical care via telehealth technologies and documents member information while addressing questions and concerns.

Responsibilities

Serve as primary member contact and advocate during plan transition
Identify existing healthcare services and new service requests via outreach
Liaise with internal and external providers to address member needs
Educate members on health plan offerings and answer questions
Provide clinical care to members via telehealth technologies

Skills

Qualifications

Bachelor's Degree5 years relevant experience1 year outreach or community experience

About CareSource

caresource.com

Headquarters

Dayton, Ohio, United States

Company Size

1001-5000 employees

Founded

1989

View Profile

CareSource is a nonprofit managed care organization that provides health insurance plans and related healthcare services, primarily through Medicaid, Medicare, and Marketplace offerings. The company works with members, providers, and government partners to deliver access to medical, behavioral health, and care management services in the health insurance industry.