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Onboarding Specialist at Supermetrics - ApplyBlast

Onboarding Specialist

Supermetrics

9 days ago

3.9 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Onboarding Specialist at Supermetrics proactively reaches out to self-serve customers to identify and resolve onboarding challenges, ensuring they successfully adopt the platform. This role involves diagnosing customer issues, refining a risk-tiering model to trigger targeted support, and assisting with personalized onboarding sessions. The position also contributes to improving product and support processes by sharing customer feedback and patterns.

Responsibilities

Run risk-based outreach to self-serve customers
Diagnose why a customer is stuck and escalate technical issues
Design and refine the risk-tiering model that triggers outreach

Skills

About Supermetrics

supermetrics.com

Headquarters

Helsinki, Uusimaa, Finland

Company Size

201-500 employees

Founded

2013

View Profile

Supermetrics is a marketing intelligence platform that connects marketing data from ad, analytics, social, and CRM platforms to BI tools, data warehouses, spreadsheets, and AI assistants like Claude and ChatGPT. It offers products including Supermetrics Studio for AI-built live dashboards, prebuilt data connectors and pipelines for destinations like BigQuery, Snowflake, Looker Studio, and Google Sheets, and campaign management capabilities to act on insights without switching tools. Trusted by 200,000+ companies worldwide, Supermetrics serves marketing teams, data teams, agencies, and enterprises looking to automate data collection, uncover insights, and optimize campaigns.