Online Fashion Assistant
Takealot Group(4 years ago)
About this role
An Online Fashion Assistant at Superbalist.com represents the brand in South Africa by supporting customers across multiple channels. The role reports to the Customer Service Team Leader and sits within a fast-paced e‑commerce environment. It focuses on delivering exceptional, personalized customer experiences while contributing to a collaborative team culture.
Required Skills
- Customer Service
- Phone Support
- Email Support
- Live Chat
- Returns Processing
- Expectation Management
- Information Gathering
- Data Entry
- Computer Literacy
- Problem Solving
+5 more
Qualifications
- National Senior Certificate or Higher
- 6-12 Months Customer Service Experience
About Takealot Group
takealot.comTakealot is South Africa’s largest online retailer and marketplace, offering millions of products across electronics, home, beauty, books and more. Founded in 2011 and now part of the Prosus (Naspers) group, it combines its own retail inventory with a third‑party seller marketplace alongside integrated payments and logistics. The company operates fulfilment centres and local delivery services to enable fast shipping, returns and customer support, and offers a mobile app and frequent promotions to drive convenience. Consumers and merchants use Takealot for its broad selection, local infrastructure and leading brand presence in the South African e‑commerce market.
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