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Online Support Representative (Remote) at Luxury Presence - ApplyBlast

Online Support Representative (Remote)

Luxury Presence

2 days ago

3.2 on Glassdoor

Remote

Contract

Medior

0 applicants

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About this role

Luxury Presence is seeking an Online Support Representative to assist customers with product issues and requests, resolving queries, and guiding users through features. The role requires empathy, technical knowledge of web standards, and proficiency with help desk software like Salesforce to maintain excellent client support. This position involves analyzing product issues, reporting technical concerns, and collaborating with internal teams to enhance customer experience.

Responsibilities

Resolve customer queries and provide technical support via chat and email
Analyze and report product issues by testing scenarios and replicating user problems
Gather customer feedback and share feature requests with product and marketing teams

Skills

About Luxury Presence

luxurypresence.com

Headquarters

Austin, Texas, United States

Company Size

501-1000 employees

Founded

2016

View Profile

Luxury Presence is a digital marketing and website platform that builds award‑winning, high‑end real estate websites and marketing programs tailored to luxury agents, teams, and brokerages. The company focuses on premium design and strategic digital marketing to help high‑grossing professionals showcase listings, attract clients, and grow their brands. Luxury Presence combines bespoke site design with marketing services and tools aimed at enhancing online presence and lead generation for the luxury real estate market.