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Onsite End User Customer Support Manager at IntelliDyne, LLC - ApplyBlast

Onsite End User Customer Support Manager

IntelliDyne, LLC

19 days ago

Washington, District of Columbia, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Onsite End User Customer Support Manager leads a large-scale customer support operation for a federal government client, overseeing multiple end-user support teams to maintain technology environments for attorneys, paralegals, and senior leadership. This role provides strategic and operational leadership for integrated support teams, ensuring high-quality service delivery, operational transparency, and continuous improvement. The position serves as the primary operational leader for end-user technology support, partnering closely with IT leadership to optimize workflows and deliver exceptional customer service.

Responsibilities

Lead and manage five integrated end-user support teams across multiple facilities
Oversee incident management and service request fulfillment to meet contractual SLAs
Serve as subject matter expert for ServiceNow ticket management and workflow optimization

Skills

Qualifications

Bachelor's degree in Information Technology, Computer Science, or related fieldHDI Certification (e.g., Support Center Manager or Desktop Support Manager)Microsoft Certified Professional (MCP)Microsoft Certified Solutions Associate (MCSA)Microsoft Certified Solutions Expert (MCSE)

About IntelliDyne, LLC

intellidyne-llc.com

Headquarters

Tysons, Virginia, United States

Company Size

201-500 employees

Founded

1999

View Profile

IntelliDyne is a government-focused information technology firm that empowers the federal workforce with people‑first, mission‑driven technology solutions. They help federal agencies improve mission performance through digital transformation services such as cloud migration, cybersecurity, data analytics, and enterprise IT modernization. Combining technical expertise with human‑centered design and disciplined program management, IntelliDyne delivers scalable, compliant solutions tailored to agency needs. The company positions itself as a trusted partner focused on driving measurable mission outcomes for the public sector.