ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Onsite Total Case Specialist at Agero - ApplyBlast

Onsite Total Case Specialist

Agero

1 month ago

4.7 on Glassdoor

Clarksville, Tennessee, United States

Onsite

Full Time

Junior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

Agero is hiring an Onsite Total Case Specialist to handle inbound calls in the Consumer Affairs department for Kia Care, providing technical support and resolving complex vehicle-related inquiries. The role involves acting as a trusted liaison between customers, dealerships, and Kia to ensure smooth communication and empathetic solutions. Associates will troubleshoot vehicle features, navigate digital tools, and document case details accurately in an in-person contact center environment.

Responsibilities

Handle inbound calls and resolve complex customer vehicle concerns
Provide technical guidance for infotainment, navigation, and Bluetooth features
Document case details and coordinate with dealerships and Kia for resolutions

Skills

About Agero

agero.com

Headquarters

Medford, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1972

View Profile

Agero, a Cross Country Group company, provides roadside assistance, accident management, and connected-vehicle services to drivers and businesses. It serves automakers, insurers, dealerships, repair facilities and service providers through a large network of tow, repair and driver service partners together with contact-center and claims-handling capabilities. Agero combines field operations with technology — including telematics integrations and its Swoop platform and partner integrations — to support EV experiences, speed dispatch, and streamline end-to-end incident and claims workflows.