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Remote Response Associate at Agero - ApplyBlast

Remote Response Associate

Agero

6 days ago

4.7 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

Agero is seeking a Remote Response Associate to join its Roadside Assistance department, serving as the first point of contact for stranded motorists across the U.S. The role involves managing high-volume inbound calls, coordinating with service providers for rapid dispatch, and providing calm, empathetic support during stressful roadside emergencies. Associates will utilize digital tools to track service progress and ensure customer safety and satisfaction in a fast-paced, remote environment.

Responsibilities

Handle high-volume inbound calls from stranded motorists
Dispatch accurate roadside assistance services
De-escalate customer anxiety and provide empathetic support

Skills

About Agero

agero.com

Headquarters

Medford, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1972

View Profile

Agero, a Cross Country Group company, provides roadside assistance, accident management, and connected-vehicle services to drivers and businesses. It serves automakers, insurers, dealerships, repair facilities and service providers through a large network of tow, repair and driver service partners together with contact-center and claims-handling capabilities. Agero combines field operations with technology — including telematics integrations and its Swoop platform and partner integrations — to support EV experiences, speed dispatch, and streamline end-to-end incident and claims workflows.