Operational Account Coordinator, Ground

The Operational Account Coordinator, Ground serves as the primary operational contact for assigned customer accounts, managing the end-to-end ground shipment process from booking intake to exception resolution. This role ensures accurate order validation, optimizes load consolidation, and maintains clear communication with customers and internal teams to prevent service failures. The position requires monitoring operational boards, managing escalations, and coordinating with capacity planning to ensure timely and compliant freight execution.