Operational Case Manager
audibene / hear.com(9 months ago)
About this role
The Operational Case Manager (Miami) supports the customer hearing journey by ensuring operational reliability and building trust with sales consultants and partners. This mission-driven role focuses on delivering an excellent customer experience within a fast-growing health-technology company and contributes to continuous improvement and cross-team collaboration. The position operates on a hybrid schedule based out of the Coral Gables HQ.
Required Skills
- Operations Coordination
- Customer Communication
- Order Verification
- Vendor Liaison
- Shipment Tracking
- Timeline Management
- Issue Resolution
- Data Management
- Salesforce CRM
- Google Workspace
+5 more
About audibene / hear.com
hear.comHear.com is an online hearing care company and marketplace that helps consumers find hearing aids from leading manufacturers. It connects users with trained hearing aid experts and audiologists who provide personalized recommendations, fittings, and follow-up support through online consultations and partner clinics. Hear.com streamlines selection, trial periods and aftercare to simplify buying and long‑term use of hearing devices. Its mission is to improve users’ hearing and quality of life by combining technology, expert guidance, and convenient service.
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