Operational Controls Manager

As the Manager, Operational Controls, you will lead a team of Operational Controls Analysts to ensure the day-to-day execution, quality, and consistency of monitoring across Novartis Patient Support programs. You will manage monitoring volume and staffing, coach analysts on accuracy and judgment, and escalate insights through established governance pathways while enforcing scope boundaries. This role requires strong leadership in a regulated environment to maintain reliable control frameworks and support operational targets.