Operational Excellence Analyst

Property Finder(15 days ago)

HybridFull TimeMedior$77,144 - $103,438 (estimated)Customer Experience

About this role

An Operational Excellence Analyst at Property Finder works within the Customer Experience organization to enhance the quality and performance of contact center operations through data-driven insight and continuous improvement. The role supports initiatives that elevate customer experience and operational efficiency, with an emphasis on innovation and the smart application of automation and AI.

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Required Skills

Quality Assurance
Data Analysis
Process Optimization
Dashboarding
Automation
AI Familiarity
Coaching
Communication
SOP Documentation
Stakeholder Management

Qualifications

Bachelor's Degree in Business, Operations, Analytics, or Related Field

About Property Finder

propertyfinder.com

Property Finder Group is the leading real-estate marketplace in the Middle East and North Africa, connecting buyers, renters, landlords, developers and brokers through online listings and mobile apps. The company provides digital products and services — including advertising and lead-generation for agents and developers, market data and analytics, valuation tools, and CRM integrations — to simplify property discovery and transactions. Focused on delivering high-quality property experiences, Property Finder combines local market expertise with technology to surface listings, insights and trusted partners. Its platform is used across the region to search, market and manage residential and commercial property.