Operational Management

This role involves managing end-to-end freight forwarding operations for import and export shipments, ensuring timely execution from booking through final delivery. The position requires proactive resolution of operational bottlenecks, adherence to customer SOPs and SLAs, and effective management of customer relationships and vendor performance. Additionally, the role focuses on operational cost control, compliance with regulatory requirements, and cross-functional coordination to support branch profitability and continuous process improvement.