Operational Site Support Specialist
Ocado Group(8 days ago)
About this role
A Systems Support Specialist at Ocado Technology based in Dordon provides on-site technical coverage within a Customer Fulfilment Centre, supporting the operation of Ocado’s cloud, robotics, AI, and IoT-enabled platforms. The role offers a cross-functional perspective working with Engineering Operations, Technical Support Services, and Business Operations to ensure business systems remain operational for clients and customers. It is a shift-based position contributing to 24x7 site availability.
Required Skills
- System Monitoring
- Incident Management
- Technical Support
- Hardware Troubleshooting
- Networking
- Troubleshooting
- Communication
- Stakeholder Engagement
- Ticketing
- Documentation
Qualifications
- Technical Certification (Hardware, Software, Networking)
- ITIL Qualification
About Ocado Group
ocadogroup.comOcado Group is a global technology business that builds and supplies proprietary software, robotics and automation systems to transform ecommerce, fulfilment and logistics for online grocery and distribution. Its Ocado Smart Platform (OSP) combines automated warehouses, fleet routing, AI and computer vision with order management and fulfillment orchestration to power customer fulfilment centres and omnichannel retail. Ocado licences its integrated hardware‑and‑software solution and partners with retailers worldwide to scale online grocery operations, improve efficiency and enhance the customer proposition. The company focuses on engineering‑led innovation rather than traditional retailing, commercialising its technology across multiple markets.