Operations Analyst, Capacity Planning
Reserv(25 days ago)
About this role
The Operations Analyst, Capacity Planning at Reserv will own forecasting of customer claim volume and corresponding headcount needs, stewarding the workforce capacity planning process across a rapidly scaling insurtech. The role supports leadership decision-making by maintaining and iterating the claims forecasting model, ensuring inputs are auditable, and surfacing insights on utilization and capacity risk. This high-impact, cross-functional position informs staffing strategy and investment in operational capacity.
Required Skills
- Capacity Planning
- Forecasting
- Advanced Excel
- Modeling
- Data Consolidation
- Scenario Analysis
- Discrepancy Reporting
- Stakeholder Communication
- Finance Partnership
- Spreadsheet Troubleshooting
+5 more
About Reserv
reserv.comReserv is a technology-driven claims operations partner for Managing General Agents (MGAs) that builds "Data Advantages" to improve insurance outcomes. It combines the simplicity and scale of a third‑party administrator (TPA) with the control and expertise of an in‑house team, delivering data‑driven claims processing and operational support. In 2025 Reserv raised a $41M Series B to accelerate product innovation and meet growing customer demand for modern claims solutions.
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