Operations Analyst, Capacity Planning
Reserv
About this role
The Operations Analyst, Capacity Planning at Reserv will own forecasting of customer claim volume and corresponding headcount needs, stewarding the workforce capacity planning process across a rapidly scaling insurtech. The role supports leadership decision-making by maintaining and iterating the claims forecasting model, ensuring inputs are auditable, and surfacing insights on utilization and capacity risk. This high-impact, cross-functional position informs staffing strategy and investment in operational capacity.
Skills
About Reserv
reserv.comReserv is a technology-driven claims operations partner for Managing General Agents (MGAs) that builds "Data Advantages" to improve insurance outcomes. It combines the simplicity and scale of a third‑party administrator (TPA) with the control and expertise of an in‑house team, delivering data‑driven claims processing and operational support. In 2025 Reserv raised a $41M Series B to accelerate product innovation and meet growing customer demand for modern claims solutions.
Recent company news
AccentureAccenture Invests in Reserv to Transform Insurance Claims Processes
Jun 4, 2025
ForbesReserv
4 weeks ago
FinTech GlobalClaims tech firm Reserv extends Series B to $41m
Sep 18, 2025
Business WireReserv Raises Additional $16M From New Strategic Partners, Bringing Total Series B to $41M
Sep 16, 2025
Pulse 2.0Reserv: $16 Million Raised For Claims Management Platform
Sep 22, 2025
About Reserv
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Reserv.
Salary
$108k – $147k
per year
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