Workforce Management Forecasting & Capacity Planning Analyst
PPL(1 month ago)
About this role
The WFM Forecasting & Capacity Planning Analyst at Public Partnerships LLC is responsible for ensuring contact center service levels by delivering accurate volume forecasts and staffing models across multiple channels. This role involves translating demand into capacity and headcount requirements while collaborating with various operational teams to support service delivery and budgeting through data-driven insights.
Required Skills
- Workforce Management
- Forecasting
- Capacity Planning
- Data Analysis
- Excel
Qualifications
- Bachelor's Degree
About PPL
pplfirst.comDiscover self-directed care options that empower you to choose your caregivers. Your life. Your care. Your people.
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