Operations Analyst (for Healthcare AI Startup)
Pomelo
About this role
A detail-oriented and analytical Operations Analyst is needed to review customer calls, identify issues and trends, and prepare reports to support quality and operational improvements within a VC-backed healthcare startup creating an AI voice call center agent. The role involves collaboration across teams, data analysis, report creation, and continuous process enhancements.
Skills
Qualifications
About Pomelo
pomelohq.comPomelo connects brand builders with vetted, top 1% offshore full‑time talent across operations, marketing, customer experience, and other specialized roles. They promise up to 80% cost savings versus local hires while managing payroll, compliance, benefits, and employer‑of‑record responsibilities. Pomelo focuses on long‑term placements and end‑to‑end hiring support so companies can scale global teams without HR, legal, or payroll overhead.
About Pomelo
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Pomelo.
Salary
$75k – $95k
per year