Operations Associate - Patient Experience
Mochi Health(1 month ago)
About this role
A Patient Experience role focused on improving conversion of prospective patients who drop off during the eligibility process. The position combines patient-centered program ownership with operational rigor and data-driven iteration. It requires collaboration with cross-functional teams to ensure compliant, effective processes that increase subscription activation.
Required Skills
- Outbound Management
- Patient Conversion
- Queue Management
- Calling Schedules
- SMS Deployment
- Telecom Compliance
- SQL
- Data Analysis
- SOPs
- Script Development
+11 more
Qualifications
- Bachelor's Degree in STEM or Related Field
About Mochi Health
joinmochi.comMochi Health is a healthcare provider focused on obesity treatment, offering access to GLP-1 medications and a structured treatment program. They combine medication management with clinical oversight and patient support to help people lose weight safely and effectively. Mochi Health serves patients seeking evidence-based, medically supervised weight-loss care.
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