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Operations Engineer at Accenture - ApplyBlast

Operations Engineer

Accenture

15 hours ago

3.9 on Glassdoor

Bengaluru, Karnataka, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Operations Engineer supports the day-to-day operation, monitoring, and maintenance of enterprise voice and contact center platforms, ensuring stable and high-performing voice services. The role involves managing incidents, service requests, and vendor coordination across technologies like Genesys, Avaya, and Oracle SBC. This position serves as the primary delivery and operational execution layer within the voice tower.

Responsibilities

Monitor and maintain enterprise voice infrastructure and contact center platforms
Provide L2 and L3 support for Genesys, Oracle SBC, SIP, VoIP, and telephony services
Execute configuration changes, upgrades, and system maintenance for voice gateways and trunks

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.