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Operations Manager at HealthPlanOne - ApplyBlast

Operations Manager

HealthPlanOne

4 months ago

3.3 on Glassdoor

Florida

Onsite

Full Time

Senior

5 applicants

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About this role

The Operations Manager oversees day-to-day operations of the Member Acquisition call center, ensuring service level agreements and sales goals are met for various carrier programs. This role involves supervising sales staff, managing agent scheduling and capacity, and acting as the primary point of contact for client-related issues and call center performance.

Responsibilities

Oversee day-to-day operations of the Member Acquisition call center
Train, develop, and lead sales supervisors and agents
Ensure service level agreements and sales goals are met
Manage capacity planning and scheduling for client campaigns
Serve as the carrier's primary point of contact for call center issues

Skills

Qualifications

High School Diploma Bachelor's degree in Marketing, Sales, Business Administration, or related field

About HealthPlanOne

hpone.com

Headquarters

Shelton, Connecticut, United States

Company Size

501-1000 employees

Founded

2006

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HealthPlanOne partners with all major carriers selling health insurance and Medicare plans to get you the best coverage for your unique needs and budget.