Operations Manager

The Operations Manager at TDCX is responsible for managing and utilizing metrics to drive positive change in service level agreements, productivity, customer satisfaction, quality, NPS, and contact rates. This role involves working with direct reports to set and improve metric-based goals, monitoring costs, and ensuring employee happiness through effective communication and team connections. The position also requires maintaining responsibility for team structure, recruiting, onboarding, and training, while advocating for product improvements and managing change within the team.