Operations Product Partner
SoFi(1 month ago)
About this role
The Operations Product Partner for Student Loan Servicing acts as the operational liaison between Global Operations and Nelnet to enhance servicing performance and the member experience. This role drives initiatives that improve agent efficiency, align servicing programs with business objectives, and support departmental OKRs. The position partners with product, engineering, and operations leadership while ensuring compliance and successful execution of servicing programs.
Required Skills
- Servicing Liaison
- Opportunity Identification
- Implementation Management
- Policy Improvement
- Scope Definition
- Project Planning
- OKR Execution
- Cross-Functional Leadership
- Performance Tracking
- Stakeholder Communication
+15 more
Qualifications
- Associate Degree
About SoFi
sofi.comWelcome is a digital design and engineering studio that builds websites, web apps, and branded online experiences for startups and enterprises. They combine user‑centered UX/UI design, front‑end and back‑end engineering, and performance and accessibility optimization to deliver polished, responsive products. Services include product strategy, visual design, development, and ongoing support or optimization. Clients pick Welcome for fast iteration, clean typography and layouts, and developer‑friendly, measurable outcomes.
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