Operations Professional

This role involves managing daily service delivery, stakeholder relationships, and people and resource management for large back/front office processes. The position requires independently managing shift operations, monitoring team performance, and ensuring delivery against agreed SLAs, OLAs, and KPIs. The Operations Professional will provide line management to Team Leaders, oversee staffing and scheduling, and drive continuous improvement initiatives while maintaining quality standards and compliance. The role also involves championing information security, ensuring ISO compliance, and acting as a role model for the team.