Operations & Sales Performance

This role focuses on driving leasing, traffic, and resident retention through coaching, training, and performance monitoring while analyzing sales and market data to identify improvement opportunities. The position involves partnering with onsite teams to execute marketing and resident retention strategies, ensuring model units and amenities meet brand standards. It also includes handling escalated resident concerns, supporting engagement programs, and promoting a customer-first culture. Financial oversight responsibilities include managing budgets, reviewing P&Ls, and monitoring spending to support NOI performance.