Operations Specialist - CRM

The Operations Specialist - CRM is a client-facing, inside-sales, and operations role responsible for managing medical transport inquiries from initial contact through quote conversion, mission coordination, completion, and follow-up. This position serves as a primary point of contact for prospective and existing clients, requiring a strong combination of sales ability, customer relationship management, and operational execution. The role involves responding quickly to inbound opportunities, understanding client needs, presenting appropriate solutions, and converting opportunities into confirmed missions.