Operations Specialist, Loyalty
Indigo
About this role
The Operations Specialist, Loyalty plays a key role in supporting and developing loyalty program operations with a focus on data insights, campaign optimization, and process improvements. The role involves cross-functional collaboration to enhance the customer loyalty experience and ensure program effectiveness.
Skills
About Indigo
indigo.caIndigo (Chapters • Coles) is Canada’s largest bookstore retailer, offering over 7 million books alongside home decor, stationery, toys, gifts and lifestyle products through its nationwide stores and indigo.ca. It combines a curated in-store experience with e-commerce conveniences like free shipping and in‑store pickup on eligible orders. Indigo operates the Plum Rewards loyalty program, hosts author events and seasonal collections, and emphasizes discovery, gifting and literacy initiatives across its brands.
About Indigo
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Indigo.
Salary
$45k – $70k
per year
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