Operations Support Lead

BEES(14 days ago)

Campinas, São Paulo, BrazilOnsiteFull TimeSenior$79,872 - $109,042 (estimated)Support Operations

About this role

A Support Operations Lead within AB InBev’s Growth Group responsible for coordinating daily support activities and serving as the primary liaison between customers, product, engineering, and operations. The role is an individual contributor position with significant operational leadership responsibilities but no direct reports. It emphasizes operational excellence, incident and process management, and adoption of AI tools to improve support efficiency and performance.

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Required Skills

Incident Management
SLA Governance
Ticketing Systems
Shift Planning
Escalations
Process Optimization
Stakeholder Management
Reporting
AI Tools
Documentation

About BEES

bees.com

BEES is a B2B commerce platform that digitizes ordering and trade between retailers, brand owners, and distributors. Its product suite includes BEES for retailer ordering, BEES Force to boost sales-rep effectiveness, and BEES.ai for AI-driven insights and personalization. The platform helps CPG brands and distributors increase sales, streamline promotions and assortment, and automate tasks through analytics and workflow tools. Companies use BEES to centralize ordering, drive trade execution, and make data-informed decisions across retail channels.