Operations Support Lead

AB InBev | Growth Group(15 days ago)

Campinas, BrazilOnsiteFull TimeSenior$79,863 - $109,031 (estimated)Support Operations

About this role

A Senior Support Operations lead within AB InBev's Growth Group overseeing the support function for B2B and DTC digital products. The role serves as the primary liaison between Customers, Product, Engineering, and Operations to maintain service continuity and drive operational excellence. It emphasizes process governance, incident readiness, and continuous improvement across shift-based support environments.

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Required Skills

Incident Management
Shift Planning
SLA Governance
Ticketing
Process Management
Stakeholder Management
Reporting
AI Tools
Coaching
Oncall Coordination

About AB InBev | Growth Group

ab-inbev.com

Anheuser‑Busch InBev (AB InBev) is the world’s largest brewer, brewing, marketing and distributing a broad portfolio of beer and beverage brands across global markets. The company pairs traditional brewing operations with digital products and innovation to support its supply, sales and marketing capabilities. AB InBev places strong emphasis on sustainability — including climate action, water stewardship, smart agriculture and circular packaging — and promotes responsible drinking and road safety. It also maintains comprehensive investor relations and corporate governance functions, publishing financial results, shareholder information and governance materials.