Coast
This role is responsible for managing the performance of consumer care employees to balance productivity and collection goals while ensuring budgets are met. The position involves coaching, developing, and counseling staff to achieve quality performance and providing ongoing training. It also requires managing quality resolution of performance issues and escalating situations that could adversely impact service.
Headquarters
Geneseo, New York, United States
Company Size
501-1000 employees
Founded
1976
Coast Professional, Inc. is a provider of contact center and debt collection services, delivering secure and scalable solutions powered by advanced CRM technology and expert teams. The company serves clients across multiple communication channels including voice, chat, and messaging, with a strong emphasis on regulatory compliance, data security, and ethical practices. Coast Professional holds ISO 9001 certification and is SOC 2 Type 2-audited, adhering to standards such as HIPAA, PCI DSS, GLBA, and FISMA.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Coast.