Operator II, Customer Support Center

The Operator II, Customer Support Center provides first-line and escalated technical support for internal and external clients by diagnosing, troubleshooting, and resolving basic issues across hardware, software, networking, and business applications. This role requires strong customer service skills, the ability to work independently, and comfort operating in a fast-paced, high-volume support environment. The position involves monitoring NOC systems, handling escalations from Tier 1 support, and collaborating with team leads to ensure continuous service availability and minimal downtime.