OPS CONTACT CENTER MANAGER I
BBVA(12 days ago)
About this role
The role involves managing digital channels such as mobile applications and online banking, focusing on increasing digital customer engagement, overseeing governance, and ensuring operational stability. The candidate will implement strategies to improve user experience, monitor key performance indicators, and coordinate digital development projects within the bank.
Required Skills
- Digital Channels
- Project Management
- User Experience
- Data Extraction
- Governance
- Mobile Apps
- Customer Satisfaction
- Financial Oversight
- Digital Transformation
- Performance Monitoring
About BBVA
bbva.comThe latest banks and financial services company and industry news with expert analysis from the BBVA, Banco Bilbao Vizcaya Argentaria.
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