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Order Management Operations Specialist at Pfizer - ApplyBlast

Order Management Operations Specialist

Pfizer

3 months ago

3.8 on Glassdoor

Bogota, Colombia

Hybrid

Full Time

Senior

0 applicants

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About this role

The Customer Service Operations Specialist ensures efficient and compliant execution of Order-to-Cash processes while driving operational excellence and business performance. This role acts as an analytical partner supporting order management, billing, dispute resolution, and master data governance across cross-functional teams. The position leverages data analytics, automation tools like Power BI, and emerging technologies to transform operational data into actionable insights and support digital transformation initiatives.

Responsibilities

Support end-to-end execution of Order-to-Cash processes ensuring timely order management
Coordinate and resolve operational exceptions, billing issues, and service escalations
Develop and maintain dashboards and KPI reporting for operational performance metrics
Drive adoption of digital tools and automation initiatives to improve operational performance
Partner with Finance and Commercial stakeholders to support operational compliance

Skills

Qualifications

Bachelor's Degree in Industrial Engineering, Business Administration, Supply Chain, Logistics, Finance, or Data AnalyticsLean, Six Sigma or Process Excellence certification