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Owner and Customer Relations Manager at Marriott Vacations Worldwide - ApplyBlast

Owner and Customer Relations Manager

Marriott Vacations Worldwide

3 months ago

3.7 on Glassdoor

Colorado, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Owner and Customer Relations Manager is responsible for overseeing all aspects of owner and customer interactions, ensuring high satisfaction and reducing issues. This role manages the sales gallery, front desk, and tour desk teams, coordinates strategies to salvage pending defaults, and collaborates with sales and marketing to improve processes and resolve complaints.

Responsibilities

Manage sales gallery and front desk operations
Address owner and customer issues and complaints
Oversee scheduling, performance management, and issue resolution for front desk teams
Coordinate strategy to salvage pending defaults and reduce cancellations
Provide owner product education and support

Skills

About Marriott Vacations Worldwide

marriottvacationsworldwide.com

Headquarters

Orlando, Florida, United States

Company Size

10001+ employees

Founded

1984

View Profile

We strive to create the most expansive, immersive world of vacation and leisure experiences. We develop premium resorts and innovative travel options around...