Parcours et Culture Client

This role within the Strategic Marketing and Customer Experience Department focuses on defining, optimizing, and ensuring the performance of customer and broker journeys across the life insurance, retirement, and protection perimeter. The position involves mapping customer journeys, identifying friction points, and driving omnichannel experience improvements to align with the company's strategic vision. The role requires leading transformation projects, coordinating cross-functional stakeholders, and monitoring performance indicators to enhance customer satisfaction.