Part Time Customer Loyalty Advocate

IdeaTek is seeking a Part Time Customer Loyalty Advocate to join its retention team, working fully remotely to support customers through inbound calls, emails, and proactive outreach. The role focuses on understanding customer needs, resolving concerns, and leveraging AI-powered tools to strengthen customer relationships and reduce churn. This position requires managing a retention queue and delivering a personalized, white-glove experience to customers at key moments in their service journey.