Part-Time Customer Relations Representative

American University(15 days ago)

Washington, DCOnsitePart TimeJunior$22,000 - $24,000Financial Aid Office

About this role

The Customer Relations Representative at American University is responsible for serving as the first point of contact for students and families in the Financial Aid Office, providing accurate information, and assisting with inquiries to ensure excellent customer service. The role involves managing in-person, email inquiries, and follow-up correspondence, supporting departmental functions, and maintaining office supplies.

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Required Skills

Customer Service
Communication
Organization
Problem Solving
Financial Aid
Inquiries Management
Follow-up
Office Supplies
Interpersonal Skills
Verbal Communication

About American University

american.edu

American University is a private research university located in Washington, D.C. It offers a diverse range of undergraduate and graduate programs across various disciplines, emphasizing a commitment to liberal arts education and public service. The university is known for its engaged learning opportunities in politics, international relations, business, and the arts, fostering a community that encourages diversity, critical thinking, and civic engagement. With a vibrant campus culture, American University promotes innovative teaching and learning strategies to prepare students for successful careers and responsible citizenship.

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