Participant Representative II

The Participant Representative II serves as the primary point of contact for the SAG-AFTRA Health Plan and SAG-Producers Pension Plan, handling incoming calls, walk-in support, and electronic inquiries to provide excellent customer service. This role involves managing complex participant inquiries, de-escalating conflicts, and ensuring accurate communication regarding health and retirement benefits. The position requires a customer-focused professional who can maintain confidentiality and collaborate effectively within the organization.