Participant Services Manager

Fidelity(1 day ago)

HybridFull TimeManager$108,684 - $142,642 (estimated)Customer Service

About this role

This role involves leading and coaching a team of associates focused on participant services, which include educational support and solutions for workplace benefits. The position emphasizes building a positive organizational culture, driving business results, and ensuring excellent customer experiences.

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Required Skills

Customer Service
Coaching
Relationship Building
Communication
Problem Solving
Change Management
Leadership
Organizational Skills
Client Service
Team Management

About Fidelity

fidelity.com

Fidelity Investments is a leading financial services company that specializes in helping individuals and businesses achieve their financial goals through a wide range of products and services. These offerings include brokerage, retirement planning, investment management, and wealth management, as well as tools for saving and spending efficiently. With a focus on customer support and financial guidance, Fidelity aims to empower its clients to make informed financial decisions to secure their futures. The company is known for its robust online trading platforms and comprehensive financial planning resources.

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