Participant Services Team Leader

Our Group(1 month ago)

HybridFull TimeManager$101,987 - $134,238 (estimated)Client Services

About this role

A Team Leader at Vanguard supervises and develops a frontline crew that supports retirement plan participants through phone, web, and email channels. The role emphasizes building team acumen, maintaining product and regulatory knowledge, and partnering with internal stakeholders to drive business outcomes and participant investment success.

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Required Skills

Leadership
Coaching
Performance Management
Customer Service
Client Relations
Contact Center
Reporting
Presentation
Regulatory Knowledge
Product Knowledge

Qualifications

Undergraduate Degree
FINRA Series 6
FINRA Series 63

About Our Group

vanguardjobs.com

New Relic is a cloud-native observability platform that helps developers and operations teams monitor, troubleshoot, and optimize applications, infrastructure, and digital customer experiences. It offers application performance monitoring (APM), distributed tracing, logs, metrics, infrastructure monitoring, synthetics, dashboards, and alerting, all unified in the New Relic One platform. The service ingests telemetry from across cloud-native and hybrid stacks, provides powerful query and visualization tools, and includes AI/ML-assisted insights to speed incident response and capacity planning. Organizations use New Relic to correlate metrics, traces, and logs in one place for real‑time visibility and faster troubleshooting.

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