Customer Care Team Leader
Maxxia Pty Ltd(5 months ago)
About this role
A Team Leader – Customer Service leads a frontline contact centre team supporting carers, people living with disability across Australia and liaises with NDIS service providers via phone and email. The role focuses on ensuring service delivery supports participant outcomes and continuous improvement while partnering with operations leadership. It is based in an inclusive organisation that offers hybrid work and employee benefits.
Required Skills
- Telephony Systems
- Workforce Planning
- KPI Management
- Reporting
- Escalation Handling
- Coaching
- People Management
- Process Improvement
- Customer Service
- NDIS Knowledge
Qualifications
- NDIS Workers Screening Check
- Criminal Background Check
- ASIC Check
About Maxxia Pty Ltd
maxxia.com.auAs one of Australia’s largest salary sacrifice and novated lease providers, Maxxia provides salary packaging and novated leasing to help Australians.
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