Participant Success Advisor

The Participant Success Advisor serves as the first point of contact for participants, guiding them through program services with a focus on care, respect, and trauma-informed support. This role involves managing inbound and outbound communications, scheduling appointments, and maintaining accurate documentation to promote participant engagement and self-sufficiency. The position requires strong communication skills and the ability to adapt to a fast-paced environment while ensuring a positive and personalized experience for all participants.