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Partner Experience - Hybrid - Orange, CA at Alignment Health - ApplyBlast

Partner Experience - Hybrid - Orange, CA

Alignment Health

3 months ago

Orange, CA

Hybrid

Full Time

Junior

0 applicants

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About this role

The Partner Experience Representative supports the Partner Experience Department by handling broker inquiries via phone and email regarding member services, benefits, and commissions. The role involves tracking webinar attendees, grading exams, updating Salesforce records, and coordinating training events for agents. This position requires resolving issues related to Medi-Cal, Commercial, and Medicare Managed Care plans while ensuring high service levels.

Responsibilities

Answer incoming broker support queue phone calls
Resolve agent issues regarding benefits and commissions
Update Salesforce with call logs and status changes
Coordinate venues for training meetings and events
Verify agent licensure on the DOI website

Skills

About Alignment Health

alignmenthealth.com

Headquarters

Orange, California, United States

Company Size

501-1000 employees

Founded

2013

View Profile

Alignment Health is a Medicare health plan provider offering all-inclusive benefits and 24/7 on-demand concierge healthcare services to Medicare beneficiaries. The company provides in-person, in-home, and mobile access to care, including doctor appointment scheduling and transportation arrangements. Alignment Health operates across multiple states including Arizona, California, Nevada, North Carolina, and Texas.